Frequent questions
What are the main benefits of ON-H products for my horse?
ON-H products improve the general well-being of the horse, ensuring the highest quality and are completely natural and safe.
How can I get free shipping?
Just place an order of at least €60 and shipping will be free!
Are ON-H products safe for all types of horses?
Yes, our products are formulated to be safe and beneficial for all horses, regardless of age or breed.
Can I find ON-H products in physical stores?
At the moment, ON-H products are available exclusively online to guarantee you the best price and maximum care.
How can I contact ON-H customer service?
You can contact us via email at info@on-hitalia.com or via Whatsapp on +39 3499487964 for any questions or needs.
What are the shipping times?
Shipping times are variable as they depend on the area where the customer lives and the type of shipping selected at the time of payment.
Approximately between 3-4 working days.
Has your package returned to the company?
- Have you selected "Standard" or "Express" home delivery but your package has not been delivered yet? Contact us at the email address: info@on-hitalia.com and we will help you find your order.
- Have you selected "Delivery to Punto Poste"? If we have already contacted you it is because the storage time at Punto Poste has expired and therefore you will have to organize a new shipment, you can do it through this link: https://on-hitalia.com/products/nuova-spedizione-standard?_pos=1&_psq=spedizione&_ss=e&_v=1.0
Can't open the link?
Copy and paste it into the top bar or search for "New Shipment" on our site.
This time the delivery will be made to your home to ensure that the package is delivered.