Frequent questions
What are the main benefits of ON-H products for my horse?
ON-H products are designed to solve real-world problems , not to âfit everythingâ.
They act in a targeted way on hooves, muscles, skin and general well-being, with effective, natural and Made in Italy formulas.
Are ON-H products safe for all types of horses?
Yes. ON-H formulations are safe, gentle and suitable for all horses , even those with sensitive skin or frequent use.
We do not use aggressive or unnecessary substances.
Are ON-H products natural?
ON-H uses selected natural ingredients , combined with research and innovation.
Our goal is not to âbe natural at all costsâ, but to be effective and safe .
How long does it take to see the first results?
It depends on the product and the situation, but many customers notice improvements from the first applications , especially with problem-solving products.
Consistency makes the difference.
Can I use ON-H products every day?
Yes. Most ON-H products are also designed for daily use , precisely because they work in a progressive and non-invasive way.
Can I use multiple ON-H products together?
Absolutely yes.
ON-H products are designed to work synergistically , especially as part of a complete care routine.
If you have any doubts, our team can help you combine them correctly.
Are they also suitable for unshod horses or horses that live in paddocks?
Yes. ON-H products are designed for real-world situations , including unshod horses, in the paddock or exposed to mud, humidity and environmental stress.
How can I get free shipping?
Free shipping is automatically activated when you reach the threshold indicated on the site , without any extra codes or steps.
What are the shipping times?
Shipping times are variable as they depend on the area where the customer lives and the type of shipping selected at the time of payment.
Approximately between 3-4 working days.
What if the product is not suitable for my horse?
Our goal is to help you choose the right product right away .
If you have any doubts before purchasing, contact us: better one more question than the wrong product.
Has your package returned to the company?
- Have you selected "Standard" or "Express" home delivery but your package has not been delivered yet? Contact us at the email address: info@on-hitalia.com and we will help you find your order.
- Have you selected "Delivery to Punto Poste"? If we have already contacted you it is because the storage time at Punto Poste has expired and therefore you will have to organize a new shipment, you can do it through this link: https://on-hitalia.com/products/nuova-spedizione-standard?_pos=1&_psq=spedizione&_ss=e&_v=1.0
Can't open the link?
Copy and paste it into the top bar or search for "New Shipment" on our site.
This time the delivery will be made to your home to ensure that the package is delivered.
How can I contact ON-H customer service?
You can contact us directly by email: info@on-hitalia.com or via WhatsApp at: +39 3514073975 or by using the contact form.
Our team is always available to help you choose and use our products.